IT Outsourcing for Business
We take full ownership of your IT tasks — from maintenance and DevOps to development and technical support. Tools is an outsourcing IT partner that lets your business focus on growth instead of technical issues.
What You Can Outsource to Tools
We cover the full range of technical tasks:
You choose the scope — we build the team
IT Support & Helpdesk
– workstation maintenance – software and hardware setup – remote and on-site support – incident resolution
Server Administration
– Windows / Linux – virtualization (VMware, Hyper-V) – backups – monitoring and updates
IT Infrastructure Support
– networks, Wi-Fi, routers – security and data protection – access management – infrastructure audits
DevOps & Systems Engineering
– CI/CD – containerization, Docker, Kubernetes – process automation
Additional Services
– service integration – cloud solution support – new system implementation
Engagement Models
Honest and transparent, with no hidden catches
SLA-Based Support
A fixed package of hours plus guaranteed response times.
Dedicated Team
A dedicated team working on your product full-time.
Time & Materials
Ideal for irregular tasks and one-off jobs.
Project-Based
A fixed scope, budget and deadline for a clearly defined project.
Cost and Timeline
We never pull a price out of thin air. The cost depends on the scope and complexity of your IT environment. Pricing factors include:
After a short brief, we prepare an estimate and give you a timeline range.
Infrastructure size
Number of employees
SLA level
Server / network complexity
On-site visit requirements
Support hours (9/5 or 24/7)
Guarantees, Security, SLA
We are responsible for the stability and security of your IT systems.
Stability without surprises — exactly what a business needs.
Guaranteed Response Time
Our SLA sets how quickly each request is picked up, based on its priority and severity.
Quality Control via SLA
We define the scope of services, availability targets, areas of responsibility and the incident resolution process.
Infrastructure Monitoring
We keep watch over servers, networks and key services to catch problems before they affect your business.
Regular Updates & Threat Protection
We install updates, patch vulnerabilities, set up backups and monitor infrastructure security.
Work Under NDA
Confidentiality requirements and rules for handling corporate data are set out in the contract.
Transparent Reporting
We provide reports on requests, completed work, hours spent and SLA compliance.
Why Clients Choose Tools
Tools is a team of engineers, developers and systems specialists. We take on the support and development of your IT infrastructure, work under an agreed SLA and provide transparent reporting on completed tasks.
Experience
Track record with large companies and startups
Flexible model
Flexible engagement options (fixed price, T&M, dedicated team)
Support
Support in Russian and English
Scalability
Rapid team scaling
Transparency
Transparent reporting and SLAs
Development begins when an idea alone is no longer enough. We're here to help.
IT Outsourcing
Need a reliable IT partner? We handle all your technical tasks, from development to support. With Tools, you focus on the business — we take care of the technology.
Frequently Asked Questions
How much does IT outsourcing cost?
The price depends on the type of work and the team size. Specialist rates start at 2,000 RUB per hour.
Can you join a project that's already underway?
Yes, we can step in at any stage — from an initial audit to full support and maintenance.
Do you work with international companies?
Yes, we have international experience and provide support in English.
Contacts
Tell us about your project
We design and develop web services, information systems and enterprise platforms tailored to your business needs — we think through the architecture, design and logic, take the product to release and support it in production.
Get a cost estimate within 24 hours.