Custom CRM Development
We design and implement CRM systems that genuinely automate sales, improve customer support and deliver transparent analytics. Our goal is to make your CRM more than a spreadsheet — a real growth tool.
Case Studies
When You Need a Custom CRM
Template CRMs often break business processes instead of improving them. Off-the-shelf solutions are bloated with features you don't need and adapt poorly to real-world tasks: complex sales cycles, non-standard services, a custom funnel, unique document workflows. We recommend custom development if:
Standard CRMs don't fit your sales process
You need to combine warehouse, analytics, billing and service in one system
You need complex logic: roles, statuses, routing, automations
You want a single platform instead of 5–7 disconnected services
You need customization that SaaS systems technically can't provide
What a Custom CRM Handles
Sales
Sales funnel and lead generation management
Request Handling
Automated processing of inquiries and support tickets
Interaction Tracking
Logging customer interactions (phone, email, messengers)
Reporting
Customizable reports and executive dashboards
Management
Products, pricing, contracts and invoices
Oversight
Sales team task and KPI tracking
CRM Modules
Lead and deal management
Automated sales pipelines
Customer profiles with interaction history
Tasks and calendar
Kanban boards
Warehouse and inventory
Reports and analytics
Finance modules
Email / SMS / messengers
Project management
Telephony integrations
Key Features of a Tools CRM
Flexible Model
Flexible data model and custom entities
Integrations
1C
Bitrix
HubSpot
Salesforce
Telegram
messengers
payment systems
Analytics
Real-time analytics and data export
Security
Configurable access rights and multi-layer security
Responsive Design
Mobile interface and responsive dashboard for managers
Automation
Automated notifications, auto-task scenarios and business rules
CRM Development Stages
Analysis & Design
We study your processes, document requirements and create the architecture and prototypes.
Interface Design
A clean, user-friendly UX/UI without clutter.
Back-End & Front-End Development
We build CRM modules and configure business logic.
Integrations & APIs
We connect the CRM to your website, telephony, accounting, warehouse and other services.
Testing
We verify logic, load and security.
Launch & Team Training
We help embed the CRM into your daily workflows.
Support & Growth
We quickly enhance modules as your company grows.
Why Clients Choose Tools
Tools is a team of engineers and designers delivering turnkey mobile solutions. We build apps that don't just work — they grow your business by boosting conversion, retention and loyalty.
Product Mindset
We design the CRM around your real processes, not a boxed template
B2B & B2C Experience
Several successful sales automation projects
Team
Analysts, back-end, front-end, UX designers and integrators in one pool
Support & Growth
SLA, enhancements and client team training
Audit
Fast business process audit and an MVP approach
Flexibility
Transparent estimates and flexible models: fixed / T&M / dedicated team
Scalability
Integrations with zero data loss and minimal downtime
Security
A focus on security and personal data protection
Development begins when an idea alone is no longer enough. We're here to help.
CRM Development
Order a custom CRM: we'll adapt the solution to your processes, integrate it with your systems and train your team.
Frequently Asked Questions
How much does CRM development cost?
It depends on features and integrations. A basic MVP starts at 1,800,000 RUB; a full-featured system costs 2.6–5 million RUB.
How long does a project take?
MVP — 6–10 weeks; full cycle with integrations — 3–6 months (depending on scope).
Can data be migrated from existing systems (Excel, 1C)?
Yes — we handle ETL migration, data validation and entity mapping.
Do you provide a mobile app for managers?
Yes — a responsive web interface, plus mobile apps or views on request.
Contacts
Tell us about your project
We design and develop web services, information systems and enterprise platforms tailored to your business needs — we think through the architecture, design and logic, take the product to release and support it in production.
Get a cost estimate within 24 hours.